Terms of Service

1. Agreement to terms

These Terms of Service (the “Terms”) form a binding agreement between you and Leafer Ltd., a company registered in Istanbul, Türkiye (“Leafer”, “we”, “us”). By creating an account, accessing the platform, or sending a message through Leafer, you agree to be bound by these Terms and by the documents they reference — the Privacy Policy and the Data Processing Addendum.

If you do not agree to these Terms, do not use the service. If you are accepting on behalf of an organisation, you confirm that you have authority to bind that organisation, and references to “you” in these Terms refer to that organisation.

2. Definitions

• Service. The Leafer hybrid AI sales copilot — the web application, the API, the email and multi-channel sending infrastructure, and any related documentation we make available to you.
• Customer Content. Anything you upload, configure, or generate inside the Service — campaigns, templates, prospect data, replies, brand-voice tuning artefacts, exports.
• Lead Data. Publicly available business-contact information the Service surfaces from public web sources on your instruction.
• Workspace. The tenant-scoped environment where your team configures and runs campaigns. Each Workspace has its own users, billing, suppression list, and audit log.
• Plan. The subscription tier you have selected — Starter, Pro, Scale, or Enterprise — and the usage limits and features that come with it.
• Documentation. The product documentation, security FAQ, trust centre, and any addenda we publish or send you in writing.

3. The service

Leafer is a sales copilot. It discovers prospects from public sources, surfaces buying-intent signals, drafts outbound messages, and sends them across multiple channels — only after a human in your team approves each send.

We provide the platform on a software-as-a-service basis, hosted by us, accessed by you through a browser or API. Updates and improvements are deployed continuously. Material changes that affect how the service works are announced in the changelog.

What Leafer is not: an autonomous AI sender (we will not press send for you), a list seller (we do not bulk-export contacts), a HIPAA-covered platform (do not process Protected Health Information), or a PCI-scoped surface (we do not store cardholder data).

4. Your account

To use the Service you must create an account. You are responsible for the security of your account credentials, for keeping your contact details accurate, and for everything that happens under your account. Owner and admin roles must enrol multi-factor authentication within seven days of account creation.

You may invite additional users to your Workspace. The number of seats is governed by your Plan. Each user agrees to these Terms by accepting the invitation. You are responsible for ensuring your users comply with these Terms.

5. Acceptable use

You agree not to use the Service to do any of the following:

• Send unsolicited bulk communications that violate any anti-spam law — including but not limited to CAN-SPAM (US), CASL (Canada), PECR (UK), the EU ePrivacy Directive, KVKK and IYS rules (Türkiye), or any equivalent law in the recipient’s jurisdiction.
• Send messages that harass, threaten, defame, or discriminate against any individual or group.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Reverse engineer, disassemble, or attempt to extract the source code of the Service, except to the extent the law permits.
• Use the Service to compete directly with us — including building a similar service trained on insights obtained from the platform.
• Upload viruses, malicious code, or any content intended to disrupt the Service or its users.
• Attempt to gain unauthorised access to any part of the Service, any other Workspace, or any system or network connected to the Service.
• Use the Service to process special-category data (race, ethnicity, religion, health, sexual orientation, political opinions, biometric or genetic data, trade-union membership) or any data subject to HIPAA or PCI-DSS, except as explicitly agreed in writing.
• Violate any third-party platform’s terms of service through your use of Leafer.

We may suspend any account that violates this section, with or without notice depending on severity.

6. Compliance responsibility

Leafer is a tool. You are the Data Controller for the Lead Data you process through the Service and for the communications you send. The platform ships compliance infrastructure — country routing, suppression list, IYS preflight, LIA wizard, audit log — but the legal posture of your campaigns is yours to set and document.

Specifically, you are responsible for:

• Selecting the correct legal basis for each campaign (legitimate interest, consent, or contractual necessity) and documenting it through the LIA wizard before sending.
• Honouring opt-outs across all channels — the platform propagates them automatically, but you must not override the suppression list.
• Posting an accessible privacy notice at the domain you send from, in line with GDPR Art. 13–14 or equivalent.
• Responding to Data Subject Access Requests received from your recipients within the time the law requires.
• Ensuring your sender domain is configured correctly (SPF, DKIM, DMARC) before scaling sending volume.

We provide guidance, the tooling, and the audit trail. We do not provide legal advice. If you are unsure about a specific jurisdiction or use case, consult a qualified lawyer in that jurisdiction.

7. Customer content & data

You retain ownership of all Customer Content and Lead Data in your Workspace. We claim no rights to your content other than the limited licence you grant us to host, process, transmit, back up, and display it as needed to deliver the Service.

We do not train our models on your Customer Content or Lead Data in a way that would benefit other customers. Model improvements derived from individual workspace usage remain isolated to that workspace.

Aggregate, anonymised, non-identifying analytics — counts of campaigns, channel mix, broad performance averages — may be used by us to operate, secure, and improve the Service. You can opt out of aggregate analytics by writing to privacy@leafer.io.

8. Subscription & billing

Plans are billed in advance, monthly or annually, depending on what you select at checkout. Annual plans are billed once a year and carry a 20% discount against the monthly equivalent. Payments are processed by our PCI-DSS Level 1 payment provider; we never see your card details.

Upgrades take effect immediately and are pro-rated to the day. Downgrades take effect at the start of the next billing cycle so the value you have already paid for is preserved. You can cancel at any time from the dashboard; cancellation takes effect at the end of the current cycle.

Refunds are not provided for partial cycles or unused features as a general rule. We will refund the most recent payment in full if you contact us within seven days of that payment having been processed and have not used the Service materially during that window. Beyond that, refunds are at our discretion and considered on a case-by-case basis for billing errors or service-level failures.

Prices may change with thirty days’ notice for monthly subscribers and at the start of the next annual term for annual subscribers. Existing customers are price-protected for the remainder of any prepaid term.

9. Free trial

Leafer offers a fourteen-day free trial that includes up to fifty prospects and the full feature set of the Pro plan. No credit card is required to start the trial. We do not auto-convert the trial into a paid subscription; if you do not actively select a plan at the end of the trial, your account becomes read-only until you do.

The first five paying customers from any cohort lock in $99/month forever as a thank-you for early confidence. That offer applies to the Starter plan and survives any future price change to the Starter list price.

10. Suspension & termination

We may suspend your access to the Service if you breach these Terms, if your payment is more than thirty days overdue, if we are required to do so by law, or if we reasonably believe that continuing to provide the Service would expose us or other customers to substantial risk. We will give you notice before suspending where practical, unless doing so would defeat the purpose of the suspension.

You can terminate your account at any time by cancelling from the dashboard. We can terminate your account with thirty days’ written notice for any reason, or immediately for material breach of these Terms.

On termination, your right to use the Service ends. Your Customer Content remains exportable for thirty days following termination, after which it is deleted from production systems on a rolling schedule and purged from backups within ninety days. Audit-log entries and billing records are retained for the statutory periods set out in the Privacy Policy.

11. Confidentiality

Each party may receive information from the other that is confidential — pricing, product roadmap, non-public technical details, business plans. Each party agrees to treat the other’s confidential information with the same level of care it uses for its own confidential information of similar importance, and to use it only as necessary to perform under these Terms.

This section does not restrict either party from disclosing information that is or becomes publicly available without breach, is independently developed, or is required to be disclosed by law or by a court order — provided the disclosing party gives reasonable notice to the other where lawfully possible.

12. Warranties & disclaimers

We warrant that we will provide the Service with reasonable care and skill and in line with the Documentation. We do not warrant that the Service will be uninterrupted, error-free, or available at any specific time.

Except for the warranty above, the Service is provided “as is” and“as available”. To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant outcomes — replies, meetings booked, revenue — because those depend on your own work product as much as on the Service.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, revenue, goodwill, data, or other intangible losses, even if advised of the possibility of such damages.

Each party’s total liability under these Terms is limited to the amount you actually paid to Leafer in the twelve months immediately preceding the event giving rise to the claim. This limit applies in aggregate, not per incident.

The above limitations do not apply to: (a) either party’s indemnification obligations under these Terms, (b) breach of confidentiality obligations, (c) your obligation to pay fees, or (d) any liability that cannot be limited under applicable law.

For clarity, we are not liable for restrictions, bans, or other actions taken by any third-party platform (LinkedIn, X, Reddit, Google, Meta, Microsoft, or others) against your account as a consequence of how you choose to use the Service. The Service provides tooling and guardrails; the operational choices are yours.

14. Indemnification

You will defend and indemnify Leafer against any third-party claim, demand, or proceeding arising out of (a) your breach of these Terms, (b) your violation of any law or third-party right in your use of the Service, or (c) the content you process or send through the Service. We will give you prompt notice of any such claim, reasonable cooperation, and the right to control the defence and any settlement, provided no settlement requires us to admit fault or pay anything without our consent.

We will defend and indemnify you against any third-party claim that your authorised use of the Service infringes the intellectual property rights of that third party, on the same terms.

15. Governing law & dispute resolution

These Terms are governed by the laws of Türkiye, without regard to conflict-of-laws rules. The courts of Istanbul, Türkiye have exclusive jurisdiction over any dispute that cannot be resolved through informal good-faith discussion within sixty days of one party notifying the other.

EU and UK customers retain the protections of any mandatory consumer protection law of their country of residence to the extent those laws cannot be derogated from by contract. Customers in California retain their rights under the CCPA / CPRA. Nothing in these Terms is intended to waive those statutory rights.

16. Changes to these terms

We may revise these Terms from time to time. For material changes — changes to liability, billing, warranties, or governing law — we will give registered customers thirty days’ notice by email before the new terms take effect. Continued use of the Service after the new terms take effect constitutes acceptance.

Non-material edits (typo fixes, link updates, clarifications that do not change rights or obligations) may be made at any time and are reflected in the “Last updated” date at the top of the page. Previous versions are archived and available on request.

17. General provisions

17.1 Entire agreement

These Terms, together with the Privacy Policy, the Data Processing Addendum, the sub-processor list, and any executed order form or addendum, form the entire agreement between you and Leafer regarding the Service and supersede any prior agreement.

17.2 No assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of all or substantially all of your assets. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of our business.

17.3 Notices

Notices to Leafer go to legal@leafer.io. Notices to you are sent to the email address on your account. Notices are effective on receipt where receipt is confirmed and otherwise on the next business day.

17.4 Severability

If any provision of these Terms is held to be unenforceable, the remainder remains in effect and the unenforceable provision is replaced with one that most closely matches the original intent within what the law permits.

17.5 Force majeure

Neither party is liable for any delay or failure to perform caused by events beyond reasonable control — acts of government, war, terrorism, pandemic, internet or utility outage at a regional level — provided the affected party gives prompt notice and uses commercially reasonable efforts to resume performance.

17.6 No waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

18. Contact

Questions about these Terms, contract review requests, or formal legal notices: legal@leafer.io.

Privacy and data-protection questions: privacy@leafer.io.

Security disclosures: security@leafer.io.

Postal: Leafer Ltd., Beşiktaş, İstanbul, Türkiye.